New WhatsApp head wants to make the app easier to use, give its AI more chops

WhatsApp's new head, Kunal Shah, wants to simplify the app's features, including voice notes, groups, stickers, and video, and use AI to surface important information to users. The company is also exploring partnerships for bill payment, loans, and eSIM purchases. Shah aims to make the app more efficient and save users time so they can focus on what matters.