Starbucks wants to use AI to show you a ‘personalized digital menu’ at the drive-thru

Starbucks is planning to introduce personalized digital menus at drive-thrus, using AI to recognize customers and make payment more effortless. The company will also test AI-powered background models to help baristas input orders more accurately, and integrate AI into its app's search and discovery features. Additionally, Starbucks is already allowing customers to place orders through ChatGPT and has rolled out an AI-powered Green Dot Assist for employees.