Software may be getting worse, but it used to be horrible

The author argues that software has not been improving in quality, despite common nostalgia for the past. They claim that software was actually 'horrible' in the 1990s, with frequent crashes and stability issues. They attribute this to the fact that companies only had one chance to ship software, which had to work out of the box, and that this led to a higher quality floor. The author shares personal anecdotes about their experiences with Windows and other software from the 1990s.