As A.I. Makes Law Firms More Efficient, Clients Ask: 'Where's My Discount?'

The increasing use of artificial intelligence in law firms is making them more efficient, but clients are now expecting discounts on their legal bills. The American Bar Association estimates that 75% of law firms are using AI tools, with some firms using AI to automate tasks such as document review, contract analysis, and legal research. However, clients are not seeing the expected cost savings, and are instead seeing their bills increase or remain the same. This is because law firms are often using AI to free up time for more complex and high-value tasks, which are more profitable for the firms. Some clients are pushing back against the increased bills, with one client saying 'I'm not paying $1,000 an hour for a lawyer to sit in a room and stare at a screen.'